We strive to ensure customer satisfaction, but if you are not completely happy with your purchase, you may request a refund under the following conditions:

Refund Conditions:
• Refunds are only applicable for:
• Wrong item delivered
• Damaged goods upon arrival
• Failed or duplicate payments
• Refund requests must be submitted within 7 days of receiving the product, along with proof (e.g., photos, order ID).

Refund Process:
• All approved refunds will be processed manually by our admin team via your original payment gateway (e.g., Stripe or iPay88).
• Once the refund is successfully processed, the order status will be updated to “Refunded” in our system.
• Refunds will be issued using the same payment method used during the purchase to ensure clear and traceable transactions.